Welcome to the Privacy Policy of Fren+ ("we," "us," or "our"), a company based in Vaud, Switzerland. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our AI companions application, website, and related services (collectively, the "Services").
We are committed to protecting your privacy in accordance with the Swiss Federal Act on Data Protection (FADP) and other applicable laws. By using the Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Account Information: When you register, we collect your email address, username, and any other information you provide.
- User Content: Inputs, prompts, generated outputs, images, feedback, and interactions with AI companions, which may include sensitive or NSFW content.
- Usage Data: Information about how you use the Services, such as IP address, device type, browser information, access times, and pages viewed.
- Technical Data: Cookies, log files, and similar technologies to track usage and improve the Services.
We do not collect payment information directly; payments are handled by third-party processors.
2. How We Use Your Information
We use your information to:
- Provide and improve the Services, including AI companion interactions and image generation.
- Train and develop our AI models using anonymized or aggregated User Content, inputs, outputs, and feedback.
- Personalize your experience and respond to your requests.
- Monitor and analyze usage to detect and prevent abuse or illegal activities.
- Communicate with you about updates, promotions, or support.
- Comply with legal obligations.
We may use User Content for AI training purposes, as outlined in our Terms of Service.
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service providers who assist us in operating the Services (e.g., hosting, analytics).
- Legal authorities if required by law or to protect our rights.
- In the event of a merger, acquisition, or asset sale.
All third parties are required to protect your data and use it only for the purposes we specify.
4. Data Retention
We retain personal data for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. User Content used for AI training may be retained indefinitely in anonymized form.
5. Your Rights
Under the FADP, you have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing of your data.
- Withdraw consent at any time (though this may affect Service functionality).
- Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).
To exercise these rights, contact us at the details below. We may require verification of your identity.
6. Security
We implement reasonable security measures to protect your data from unauthorized access, loss, or disclosure. However, no method is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your data may be processed outside Switzerland. We ensure that transfers comply with FADP requirements, using standard contractual clauses or other approved mechanisms.
8. Children's Privacy
The Services are not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the Services or email. Continued use after changes constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy, contact us at: Fren+, [Your Address], Vaud, Switzerland. Email: support@frenplus.com
Effective Date: August 4, 2025